Koch Originals Terms and Conditions


Using this website is governed by the following terms and conditions. Your use of the Koch Originals website constitutes your agreement to follow these rules and to be bound by them. If you do not agree with any of these terms and conditions, do not use our website. The terms and conditions are subject to change without notice. 


RETURNS: Goods may not be returned without prior approval from Koch Originals in order for merchandise to be returned, it must be in the original package unopened. All items returned must include a RMA form issued by Koch Originals - please call 800.457.3757 to receive one. Product must be less than 20 days old from invoice date. Special order items and food items may not be returned. Returned items must be shipped to Koch Originals. as directed, both prepaid and insured against damage. You will be credited at invoice price less outgoing shipping fees and 30% restocking charge if in unopened condition.

DEFECTIVE MERCHANDISE: If your product fails to perform by reason of defect, please contact Koch Originals immediately to inquire about applicable warranty coverage. You must have an RMA for any defective item returns. If you are uncertain what the warranty period is for your particular product, please contact us at 800.457.3757. Defective items must be shipped to Koch Originals as directed on your RMA, both prepaid and insured against damage. Inbound and outbound shipping charges on warranty repairs are customer's responsibility.

SHIPPING DAMAGE & CONFIRMATION: Any product that is purchased from Koch Originals that is received damaged, must be reported within 3 business days after receipt of the goods to be eligible for repair, replacement or reimbursement, as reasonably warranted by the situation, by the shipping company.

The shipping company is responsible for your item after it has left from Koch Originals Please thoroughly inspect your item immediately upon receipt; if shipment damage is suspected, note the condition of both the merchandise and packing material with the courier. Save all materials for inspection by the courier. Contact Koch Originals at 800.457.3757 or send an email to sales@kochoriginals.com to report damaged items immediately. 

We generally do not require that someone at your office or home sign for the package. However, if anyone is present, the courier could possibly still ask for their signature. If courier records show delivery of the package to the address that you provide with your order, the order is deemed to be delivered.

INTERNATIONAL/HI-AK SHIPPING: Shipping quoted on website is for ground delivery in the continental 48 states only. You must call to get quotes for orders outside these delivery parameters. Customer is responsible for all duties, taxes, dues and fees associated with brokering, international transfers, etc. Any monies charged to Koch Originals by broker or carrier will be charged back to customer plus a $10 service charge. By purchasing products of this site, you understand and agree to these terms.

DELIVERY CONFIRMATION: Koch Originals will check the shipping/billing address that you provide us, against the shipping/billing address that is associated with your credit card. We will only ship your items after this address is confirmed. If you would like your order to be shipped to an address different from your credit card billing address, you will be required to contact your credit card company to request that any such address be added to your account as an “Authorized Ship-To Address". Failure to do so will result in cancellation of your order.

We generally do not require that someone at your office or home sign for the package. However, if anyone is present, the courier could possibly still ask for their signature. If courier records show delivery of the package to the address that you provide with your order, the order is deemed to be delivered.

All of the Content you see and hear on the Koch Originals Website, including, for example, all of the page headers, images, illustrations, graphics, audio clips, video clips, and text, are subject to trademark, service mark, trade dress, copyright and/or other intellectual property rights or licenses held by Koch Originals, one of its affiliates or by third parties who have licensed their materials to Koch Originals. The entire content of this website is copyrighted as a collective work under U.S. copyright laws, and Koch Originals owns a copyright in the selection, coordination, arrangement and enhancement of the Content.

The Content of this Website, and the site as a whole, are intended solely for personal, noncommercial use by the users of our site. You may download, print and store selected portions of the Content, provided you (1) only use these copies of the Content for your own personal, non-commercial use, (2) do not copy or post the Content on any network computer or broadcast the Content in any media, and (3) do not modify or alter the Content in any way, or delete or change any copyright or trademark notice.

No right, title or interest in any downloaded materials is transferred to you as a result of any such downloading. Koch Originals. reserves complete title and full intellectual property rights in any Content you download from this Website. Except as noted above, you may not copy, download, reproduce, modify, publish, distribute, transmit, transfer or create derivative works from the Content without first obtaining written permission from Koch Originals.

The information on this Website may contain typographical errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). Please note that such errors, inaccuracies or omissions may relate to product description, pricing and availability. We also reserve the right to limit quantities (including after you have submitted your order). We apologize for any inconvenience this may cause you.

The website is owned and operated by Koch Originals. on an "as is," "as available" basis, without representations or warranties of any kind to the full extent permitted by law, Koch Originals and our affiliates (collectively, "Koch Originals") disclaims any and all representations and warranties with respect to this site and its contents, whether express, implied, or statutory, including, but not limited to, warranties of title, merchantability and fitness for a particular purpose or use.

Without limiting the foregoing, Koch Originals. disclaims any and all warranties, express or implied, for any merchandise offered on this site. This disclaimer does not apply to any product warranty offered by the manufacturer of the item.

Without limiting the foregoing, Koch Originals does not represent or warrant that the information on this website is accurate, complete, reliable, useful, timely or current or that this website will operate without interruption or error.

Without limiting the foregoing, Koch Originals. disclaims any liability as to the accuracy or completeness of each item description. All product descriptions originate from the manufacturer of the item. Koch Originals does not endorse nor make any warranties or representations about the options or other service or data you may access, download or use as a result of the use of the information contained on this website, or about any website you may access through this website.

Links to other sites are provided for convenience only. You need to make your own decisions regarding your interactions or communications with any other website. Koch Originals. makes no representation that content provided on this website is applicable or appropriate for use in locations outside of the united states.

Koch Originals. assumes no risk or responsibility for your use of any of the content provided on this website.

Under no circumstances, shall Koch Originals. or any of their employees, agents, vendors or suppliers be liable for any direct or indirect losses or damages arising out of or in connection with the use of or inability to use this Website.

This is a comprehensive limitation of liability that applies to all losses and damages of any kind (whether general, special, consequential, incidental, exemplary or otherwise, including, without limitation, loss of data, income or profits), whether in contract, negligence or other tortuous action, even if an authorized representative of any target corporation business has been advised of or should have known of the possibility of such damages.

If you are dissatisfied with this website or any content on the site, or with these terms and conditions, your sole and exclusive remedy is to discontinue using this website. You acknowledge, by your use of this website, that your use of the site is at your sole risk.

Applicable law may not allow the limitation of liability set forth above, so this limitation of liability may not apply to you. If any part of this limitation on liability is found to be invalid or unenforceable for any reason, then the aggregate liability of Koch Originals. under such circumstances for liabilities that otherwise would have been limited shall not exceed one hundred dollars ($100).

By accessing and using the Koch Originals Website, you agree that your access to and use of this website is subject to these terms and conditions, as well as all applicable laws, as governed and interpreted pursuant to the laws of the State of Washington, United States of America.